Return, Refund & Cancellation Policy – SiccoStore
Return Policy
At SiccoStore, customer satisfaction is our priority. Customers may request a return or replacement in the following cases:
Wrong product delivered
Damaged product received
Faulty or non-working item
Missing accessories/items
The issue must be reported on same day of delivery.
Refund Policy
Refunds may be processed after product inspection and approval by our support team.
Refunds are applicable if:
Ordered product is unavailable
Advance payment order cannot be fulfilled
Returned product qualifies under our return policy
Refund processing time may take 5–7 working days depending on the payment method.
Non-Returnable Items
The following items may not qualify for return/refund:
Products damaged by misuse
Opened or used accessories
Products without original packaging
Claims without proof/unboxing video
Change of mind after delivery
Unboxing Video Requirement
Customers are strongly advised to record a complete unboxing video while opening the parcel. This helps in quick claim verification for damaged or missing items.
Cancellation Policy
Orders can be cancelled before shipment confirmation.
Once the order has been dispatched, cancellation requests may not be accepted.
For cancellation requests, customers can contact our support team through WhatsApp, call, or email.
Replacement Process
After approval:
Replacement orders are processed within available stock
Customers may be asked to return the original item first
Shipping timelines may vary by city
Contact Support
For return, refund, or cancellation requests, contact us through:
WhatsApp Support
Email Support
Social Media Pages
Website Contact Form
Chargeback Policy
Sicco Store now offers a secure Chargeback Policy for your peace of mind and safe shopping experience.
A chargeback is a payment dispute raised by a customer through their bank or payment provider to reverse a transaction.
When a Chargeback Can Be Raised
A chargeback may be initiated in cases such as:
Unauthorized or fraudulent transaction
Product or service not received
Incorrect, damaged, or defective item received
Duplicate or incorrect charges
Process
Once a chargeback is initiated, the payment is temporarily reversed by the customer’s bank or card issuer.
The merchant is notified and may provide transaction details, order records, and delivery proof to support the case.
The final decision is made by the customer’s bank or payment network after review.
Outcome
If the chargeback is approved, the amount is refunded to the customer.
If the chargeback is rejected, the payment remains valid and is retained by the merchant.
Recommendation
Customers are advised to contact the merchant’s support team before raising a chargeback, as most issues can usually be resolved quickly.