Return, Refund & Cancellation Policy – SiccoStore

Return Policy

At SiccoStore, customer satisfaction is our priority. Customers may request a return or replacement in the following cases:

• Wrong product delivered
• Damaged product received
• Faulty or non-working item
• Missing accessories/items

The issue must be reported on same day of delivery.

Refund Policy

Refunds may be processed after product inspection and approval by our support team.

Refunds are applicable if:

• Ordered product is unavailable
• Advance payment order cannot be fulfilled
• Returned product qualifies under our return policy

Refund processing time may take 5–7 working days depending on the payment method.

Non-Returnable Items

The following items may not qualify for return/refund:

• Products damaged by misuse
• Opened or used accessories
• Products without original packaging
• Claims without proof/unboxing video
• Change of mind after delivery

Unboxing Video Requirement

Customers are strongly advised to record a complete unboxing video while opening the parcel. This helps in quick claim verification for damaged or missing items.

Cancellation Policy

Orders can be cancelled before shipment confirmation.

Once the order has been dispatched, cancellation requests may not be accepted.

For cancellation requests, customers can contact our support team through WhatsApp, call, or email.

Replacement Process

After approval:

• Replacement orders are processed within available stock
• Customers may be asked to return the original item first
• Shipping timelines may vary by city

Contact Support

For return, refund, or cancellation requests, contact us through:

• WhatsApp Support
• Email Support
• Social Media Pages
• Website Contact Form

Chargeback Policy

Sicco Store now offers a secure Chargeback Policy for your peace of mind and safe shopping experience.

A chargeback is a payment dispute raised by a customer through their bank or payment provider to reverse a transaction.

When a Chargeback Can Be Raised

A chargeback may be initiated in cases such as:

• Unauthorized or fraudulent transaction
• Product or service not received
• Incorrect, damaged, or defective item received
• Duplicate or incorrect charges

Process

• Once a chargeback is initiated, the payment is temporarily reversed by the customer’s bank or card issuer.
• The merchant is notified and may provide transaction details, order records, and delivery proof to support the case.
• The final decision is made by the customer’s bank or payment network after review.

Outcome

• If the chargeback is approved, the amount is refunded to the customer.
• If the chargeback is rejected, the payment remains valid and is retained by the merchant.

Recommendation

Customers are advised to contact the merchant’s support team before raising a chargeback, as most issues can usually be resolved quickly.